Assistance Channels

  • 1 hour ticket response time

  • A one hour Inquiry Reply Warranty

  • Our crew of qualified professionals will try their best to respond to your service needs in about 1 hour. If, however, the trouble you have stumbled upon calls for the assistance of our Administrators’ =Team,= we are going to address the ticket to the person on shift and will write a comment to inform you.

  • Top quality support service

  • Top–class Client Assistance Service

  • We give you 24/7/365 tech help and support through a ultra–fast ticketing system included in your Control Panel. You can e–mail us whenever you want about any of the packages that come pre–configured on your virtual server, such as the selected OS, the server management panel and our custom designed Website Control Panel.

  • Intuitive help center

  • An Informative Help Zone

  • A complete and routinely updated knowledge base is integrated into our custom–built Website Control Panel. It offers you quick tips about how to perform all of the regular web site supervision jobs. The Help section offers descriptive how to article tutorials and step by step video training. You can reach the Help area by clicking on the Help or Video buttons in the right corner of each Control Panel section.