If you’ve ordered a hosting package and you have certain questions with regard to a given feature/function, or if you have run into a certain obstacle and you require assistance, you should be able to get in touch with the respective help desk staff. All hosting companies deploy a ticketing system irrespective of whether they offer other ways of contacting them apart from it or not, because the most effective way to fix an issue most often is to submit a ticket. This form of communication renders the replies sent by both parties simple to track and permits the client service team representatives to escalate the case if, for example, a server admin must interfere. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you’ll have to have no less than 2 separate accounts to contact the customer service team and to actually administer the hosting space. Constantly signing in and out of different accounts may sometimes be a bore, not to mention the fact that it takes lots of time for the majority of web hosting companies to reply to the ticket requests themselves.
Integrated Ticketing System in Cloud Hosting
Our Linux cloud hosting come bundled with an integrated support ticket system, which is an integral part of our custom-created Hepsia hosting Control Panel. In stark contrast to other comparable tools, Hepsia allows you to manage everything related to the web hosting service itself in the same location – invoices, web files, e-mails, tickets, etc., eliminating the need to log in and out of different systems. In case you have any technical or pre-sales questions or any difficulties, you can post a ticket with just several clicks without logging out of your hosting Control Panel. During the process, you can select a category and our system will present you with a number of informative articles, which will supply you with additional information and which may help you fix any particular issue even before you actually submit a ticket. We guarantee a support ticket response time of no more than one hour, even in case it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have a semi-dedicated server account with us and you wish to touch base with our tech support engineers, you will be able to submit a support ticket straight from your Hepsia hosting Control Panel instead of using a completely different help desk support platform like you will need to do with most hosting companies out there. Our integrated trouble ticket system will enable you to send a new ticket without any efforts and to go through older tickets using an intelligent search box. Also, you will be able to read the relevant knowledgebase articles that our system will offer you in accordance with the category that you choose for your new ticket. You can carry out all of the above-mentioned things without signing out of your Hepsia Control Panel at any moment, which implies that in case you come across any complication or have a query, you can contact our technicians and solve the issue at hand in no more than 60 minutes via a single support platform.