Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • We offer a 1–hour response warranty for each ticket or e–mail that you send to our help desk support staff. We will speedily respond to all the common enquiries and forward the issue to our server administrators if any additional assistance is needed. If you order the Administration Services package, we will perform any of the included services at a time that has been discussed with you beforehand.

  • Top quality support service

  • An Exceptional Help Desk Service

  • We’ll be available to you 24x7x365 to respond to any enquiries that you may have regarding our Website Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. If you also need help tackling server admin procedures, you can take a glance at our Administration Services package, which includes backup hard disk storage space, weekly OS updates, server monitoring and restarting services, as well as installation and troubleshooting procedures

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Website Control Panel is installed by default for each Linux dedicated servers hosting package. Among its features is a very time and effort–saving integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. The majority of how–to articles also video versions which demonstrate all the operations that you can carry out in a highly illustrative manner. You can find all the educational articles and the video tutorials in the upper right corner of each section of the hosting Website Control Panel.