Being able to contact your cloud hosting company whenever you have any type of questions or encounter any troubles is quite important and how quickly they will answer and react is often crucial, particularly if your site is business-oriented, as longer downtime often means losing potential clients. The support options are, in addition one way to distinguish actual suppliers from resellers. The latter typically reply only to emails or support tickets and you will have to wait for a day or even more to receive a response. If your trouble calls for several responses, you will end up losing a few days to have a basic problem resolved. When you use a legitimate and reliable web hosting supplier, you'll be in a position to connect with the support at any moment and get a timely response no matter what the problem or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Cloud Hosting
We acknowledge the significance of receiving assistance promptly, so our cloud hosting services feature 24/7 tech support plus several means of contact. In case you don't have an account yet, you can easily call us or use our live chat and chat with a live representative, in order to learn more about our services or check if our servers meet the system requirements for your sites. As a result, you won't end up purchasing a service which you can't use. If you already have your account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is strictly technical or it needs more analysis. Unlike the majority of suppliers out there today, we respond to all the tickets within 1 hour, so you will not have to wait for a whole day. Our support services can be accessed day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how crucial it is to receive quick help, especially if your website is not working properly for whatever reason. All our Linux semi-dedicated hosting packages come with 24/7 customer and technical support, which means that if something comes up, you'll be able to use plenty of methods to contact us - phone line with several local numbers around the world, live chat, email messages and support tickets. The first two methods are for billing, pre-sales and basic issues, so if you do not have an account yet, for instance, you are able to find more information about our solutions, or we can assist you with less difficult tech issues. The second two methods are for solely tech issues or everything that is more time-consuming since it is easier to follow the conversation between you and our tech support team. The warranted max response time for them is just 1 hour, the regular one - 15-20 minutes, therefore you will not need to wait for an entire day to get support as you may need to do when using the services of various other providers.
24/7 Customer Support in VPS
If you buy a virtual private server from our company, you will be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have several local phone numbers in the U.S.A., the United Kingdom and Australia along with a live chat service. When you are a current customer and you want assistance with some technical issue that requires longer time to analyze or resolve, you'll be able to open a ticket through your billing account or you can send an email and we'll handle the problem and send you an answer within one hour. The reply time is warranted 24/7, including holidays and weekends, yet for many problems it takes less than half an hour to get support. The support service covers your VPS as well as all the pre-installed software it includes, so in case you need help with third-party software, you will be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Hosting
With a 1 hour maximum answer time guarantee, you will take advantage of prompt support when you acquire a dedicated server through our company. Our customer and tech support crews are online 24/7/365, as a result every time you open a ticket from your billing account or you send an e-mail message regarding any issue with the server or the pre-installed software on it at any time of the day, you'll have a reply within one hour, even during holidays. Our ticketing system is the best option when the issue in question needs longer time to be solved or if it has to be forwarded to our administrators, since it's a lot easier to keep track of the communication sent on both sides. For general, sales and billing issues/inquiries, you can phone us or talk to a live agent through our chat service. If you add the Managed Services upgrade to the server plan, our administrators will also help you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 as well.