Lots of users who start using their 1st hosting account, or change companies, typically have questions in regard to how given things are performed or chance upon problems when setting up different things, including emails, website settings, etc. That’s the reason why, some web hosting companies have compiled documentation with the most popular questions and problems in order to help their customers receive information swiftly and easily. As a result, the customer support team representatives can spend more time on real issues that some clients may be facing, since the solution for the smaller things will be available on the World Wide Web and customers can resolve them without having to get in touch with the client care team. Having thorough documentation is pretty important, especially for new customers without any past experience, as the web hosting service entails a ton of features and lots of individuals can become baffled about what action to take. A good knowledge base can both help you execute the procedures that you wish and get to know how the hosting service functions as a whole.
Extensive Online Documentation in Cloud Hosting
If you’ve purchased your very first cloud hosting package through our company or have transferred your site over to us, you will get familiar with our platform and our in-house developed Hepsia hosting Control Panel very quickly due to the fact that we have prepared an in-depth knowledge base where you can find all the information that you’ll ever need – both general info in regard to the service as a whole and more specific info about the separate functions that you can use and the issues that you can experience. The articles are available in 2 locations. The full article list can be accessed through the Control Panel’s Help section. You can find articles that are dedicated to the different features in each and every Control Panel section as well. You can find out how to accomplish virtually everything, from creating an .htaccess config file to managing a mailing list, and all the articles offer detailed guidelines, so you’ll never become baffled due to an unclear text. Naturally, in case you face a more specific obstacle and you cannot find an adequate solution in our knowledge base, you can touch base with our technical support staff representatives 24x7x365.
Extensive Online Documentation in Semi-dedicated Hosting
The Help section of the Hepsia hosting Control Panel, which is included in our Linux semi-dedicated hosting packages, will permit you to access the thorough online documentation that we have prepared for you. The articles include general information on our web hosting services, instructive tutorials about the various functions that you can make use of, plus troubleshooting guidelines that can help you resolve common issues that you might stumble upon. The topics that we have included cover pretty much everything, from basic things such as how to host a new domain name in the account, to more elaborate ones such as which SSH commands are permitted on the servers. Articles that are dedicated to the features of a given section of the Control Panel will always be available on the right side of the page that you’re on, whilst the entire article collection is accessible through the dedicated Help section.